Shipping & Returns
It is very easy to estimate your shipping costs. Just place the items in your cart, type in your zip code and hit submit. The next page will show all the shipping options that are available.
Most items ship within 1-3 days after the order is received, Notjustweddingfavors ships using real time quotes based on weight and destination via UPS Ground, Third Day, Second Day, Next Day Air and UPS Ground to
unless otherwise specified. If you order expedited shipping, we will in exchange for the added cost making sure your order arrives on the day you requested if at all possible. If you are shipping to Puerto Rico contact us for a qoute for USPS priority mail to make it more affordable. Shipping costs will be automatically calculated at the time of your website checkout. You will receive an e-mail notification after your order has been made. Shipping times vary according to shipping method chosen upon internet check out. Refer to the guide on the website to estimate your delivery date. Once your items are shipped, Notjustweddingfavors is not responsible for any delays caused by the shipping company. Please make sure that you put your correct address on your order form. If your package is undeliverable, you will incur additional shipping costs to get your order shipped back to you. If possible, please have your order shipped to a place where someone can sign for the delivery. notjustweddingfavors cannot be responsible for packages left at the door of the delivery address. Canada
For orders shipped to destinations outside of the
, Notjustweddingfavors.com,inc. is not responsible for any duties, taxes or brokerage fees associated with the shipment. United States
These fees are the buyers responsibility and NO international returns will be accepted.
Return and Exchange Policy
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
If you are not satisfied with your purchase, you can return the product within 7 days of receipt as long as the product is returned in new, unused, in the lot size purchased NO Partial returns and resalable condition inside its original packaging. Any Personalized items such as tags, stickers or glassware are Non Refundable since this is what you designed and are no good to anyone else, discontinued items are never returnable.
Please contact us for your RA# this required for your return to be processed and must be requested during this time period. Without an RA# we can not process a return. Any items that are being shipped back to us must have a tracking # that you will forward to us. Without a tracking # NO Refunds will be processed since we can not prove it was received.
Damages: IT IS NOT POSSIBLE FOR US TO REPLACE DAMAGED PIECES ON SCREEN PRINTED ITEMS. WE CAN ONLY OFFER CREDIT. Please be sure to order enough pieces to cover all contingencies.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will issue a partial refund once we take the 20% restocking fee and original shipping price off the original purchase price. Certain orders cannot be returned due to their uniqueness such as pew bows and boutineers since they are created specifically for you when ordered and /or personalization to your specific request. Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.